Administration Coordinator required for Busy Office Environment

Ormskirk L39

Exciting times are ahead as Total Lift Care continue with growth. We now require a further member of staff to complement our existing team following opening of a new regional office. The role involves taking telephone/ email/ written bookings from clients, maintaining high levels of customer satisfaction by monitoring progression of jobs to financial closure. You will be responsible for scheduling appointments for engineers and managing their diaries ensuring that all works are completed in accordance with any contractual requirements imposed by our clients at all times. Good telephone manner and ability to work under pressure as requests to attend site breakdowns may require urgent priority response of an engineer being in attendance.

In Return we offer 39 Hours per week Monday-Thursday 0800-1700 and Friday 0800-1600

20 Days paid leave per annum plus paid public holidays (28 days per annum)

Rate of pay competitive and depending on experience.

Location is within our Ormskirk based head office.

Key Tasks

  • Answering the phone

  • Checking/ Sending Emails

  • Typing

  • Managing diaries

  • Booking Appointments for Engineers

  • Inputting and maintaining Database systems

  • Keeping track of paperwork

  • Completing any tasks as required

  • Filing

Relevant Experience, Skills and Knowledge

  • The post requires a good operating knowledge of Microsoft office packages, with experience of working in a busy office environment

  • Ability to work with a minimum of supervision, and to make administrative decisions based on a broad understanding of relevant policies or operational requirements

  • Time management skills and prioritising reactive workloads

  • Excellent organisational skills

  • Monitoring, maintaining and reporting on contractual SLA and KPI data

  • Identification of any potential shortfalls of missed engineering visits.

  • Have a desire to show initiative

  • Good Literacy and numeracy skills

  • Excellent telephone manner

  • Must be a good team player

Reference ID: 19c03e641f61

Date Posted: 02/10/2017

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